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Spring 2020 University Housing & Meal Plan Credit Adjustment FAQs

Eastern Kentucky University will begin posting credit adjustments to student accounts on Monday, April 13, 2020, for students who moved out of University housing by Friday, April 1, 2020, which is the date that the Office of Housing & Residence Life officially closed all residence halls. 

Student accounts will be updated to reflect credits for the period of April 1, 2020 to May 8, 2020. This period is 38 days of the total 116 days in the spring semester, or 33% of the spring semester. Credit adjustments will be calculated for the following: 

  • University housing (33%) 
  • EKU Dining Services Meal Plans (Remaining value of Declining Balance Meal Plans; 33% for other meal plans.) 
  1. How are University housing and/or meal plan credit adjustments being calculated?
    Residential students who were charged for University housing, or who purchased an EKU meal plan for the 2020 spring semester, and who are no longer residing in University Housing as of April 1, 2020, will receive a credit adjustment to their student account based on 2020 spring semester room and board charges. 

    The actual amount of the credit adjustment will be calculated for each student and will be based upon the specific housing assignment and the specific type of meal plan.
     

  2. Why is the University using April 1, 2020, as the date for credit adjustments?
    April 1, 2020, is the date that the Office of Housing & Residence Life officially closed all residence halls.
     
  3. Will students who were granted an exemption to remain on campus receive an adjustment? 
    Students who continue to reside in University housing as a result of an approved exemption to remain in University housing will not receive a credit adjustment for housing. Students who are remaining on campus who had purchased a meal plan should have already received a meal plan credit adjustment on March 30, 2020.
     
  4. When will I receive my credit adjustment(s)?
    The University will begin posting credit adjustments to student accounts on April 13, 2020.
     
  5. How will I receive my credit adjustment?
    The credit adjustment amount will be reflected on your 2020 spring term student account as follows:
    - Credit amount will be applied to the student account as a credit for spring term housing and/or meal plan charges.
    - Credit amount will be applied first to any outstanding student account balance.
    - Any residual net credit amount will be refunded to the student using the refund option that has been selected.
     
  6. How do the housing and meal plan credit adjustment(s) work?
    Housing and meal plan credits will be applied first to any outstanding balance on a student’s account. If an overall net credit balance results in the student account after the housing and/or meal plan credit is applied, any residual credit amount will be refunded directly to the student.
     
  7. Will there be any difference with credit for a Declining Balance Meal Plan versus other meal plans?
    Students who purchased a Declining Balance Meal Plan (either the $500 Declining Balance Meal Plan or the $300 Declining Balance Meal Plan) will receive a credit adjustment for any remaining unused balance. All other meal plan credit adjustments will be calculated at 33% of the cost of the specific meal plan purchased.
     
  8. I am not a residential student, but I purchased a meal plan. Will I also receive a credit adjustment?
    Yes. Commuter students who purchased a Declining Balance Meal Plan (either the $500 Declining Balance Meal Plan or the $300 Declining Balance Meal Plan) will receive a credit adjustment for any remaining unused balance. All other meal plan credit adjustments will be calculated at 33% of the cost of the specific meal plan purchased.
     
  9. I moved out of my residence hall by April 1, 2020, and I did not receive a credit adjustment. What should I do?
    Please contact Student Accounting Services at mybill@eku.edu or phone (859) 622-1232.
     
  10. Will EKU scholarship recipients receive a credit adjustment?
    Students receiving institutional scholarship(s) applied to University housing and/or a meal plan will have their scholarship award(s) adjusted accordingly.
     
  11. I am currently enrolled in an installment payment plan. Do I need to continue to make my payments to my student account or should I wait for the housing and/or meal plan credit adjustment(s) to be applied?
    Credit adjustment(s) will be applied to the student account as a credit for spring term housing and/or meal plan charges, and will be applied first to any outstanding student account balance. Credit adjustment(s) will be posted to student accounts starting on April 13, 2020. Payment plans will automatically readjust, allocating any remaining account balance over the remaining two payments--which are due April 28, 2020, and May 27, 2020. If the credit adjustment(s), once applied to the student account eliminate the outstanding balance of the student account, the payment plan will be considered paid-in-full. Any residual net credit amount will be refunded to the student using the refund option that has been selected.
     
  12. I will still owe a balance even after the housing and meal plan credit adjustment(s) have been applied. When do I need to make a payment, and how much?
    Please check your student account balance in EKU Direct after April 17, 2020. The account balance will reflect the total amount due and payable by April 28, 2020. If enrolled in an installment payment plan, please see #11 above.
     
  13. I have never had a refund before so I don’t have a refund preference established. How do I establish a refund preference?
    If you do not have a refund preference on file, you should establish one as soon as possible. Here are instructions:

    1. Log into EKU Direct (http://it.eku.edu/ekudirect)
     a. Click on Login to EKU Direct 
     b. Type in Username (901 number) and PIN number

    2. Click on Make a Payment on the main menu.

    3. Click Refunds tab 

    4. Under Current Refund Method, select Set up Account 

    5. Enter the ABA routing number and bank account number for your bank and account to which refunds should be deposited. 

    6. Click I Agree; then click Continue. 

    7. The student should receive a confirmation email message from Student Accounting Services.

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